Best Auto Repair, Grand Rapids

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Call us for all your car needs! 616-453-3877

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At Walker Auto Service LLC in Grand Rapids

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ASSOCIATIONS

  • ASE Master Technician
  • Mitchell1
  • Interstate Batteries
  • Hunter
  • Blackhawk Automotive
  • Car Care Aware

Testimonials

  • reviewicon
    I don't even live in the area anymore and I make sure anytime I have a car giving me issues, I get it taken to Walker Auto. Over the last eight years, I have brought six different cars in for work, and they have been very knowledgeable about all of them. They're not pushy, they're very matter-of-fact, fast, and professional.

  • reviewicon
    Its finally nice to take my car somewhere thats honest. Highly professional. I am recommending to all my friends. They were able to fix my car the same day and were less expensive than two other shops. Much appreciated.

  • reviewicon
    I live 54 miles away and needed my alternator fixed ASAP so I could get back home. I called all over GR first at the bigger service shops and NO ONE could get me in for a week or two, I thought all was lost. I searched one more time in walker for service shops and these wonder people came up on Google. As a final attempt I called in tears and told them about the situation and right away they had me bring my car down and fix it. If it wasn't for these awesome men I would be stranded still. :) :) :) :) I have now found my new service shop for my car.

  • reviewicon
    Super friendly. Fixed my truck the same day I bought it into them. AWESOME!