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Call us for all your car needs! 616-453-3877

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 616-453-3877 or make an appointment online!

ASSOCIATIONS

  • ASE Master Technician
  • Mitchell1
  • Car Care Aware

Testimonials

  • I don't even live in the area anymore and I make sure anytime I have a car giving me issues, I get it taken to Walker Auto. Over the last eight years, I have brought six different cars in for work, and they have been very knowledgeable about all of them. They're not pushy, they're very matter-of-fact, fast, and professional.
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  • Its finally nice to take my car somewhere thats honest. Highly professional. I am recommending to all my friends. They were able to fix my car the same day and were less expensive than two other shops. Much appreciated.
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  • I live 54 miles away and needed my alternator fixed ASAP so I could get back home. I called all over GR first at the bigger service shops and NO ONE could get me in for a week or two, I thought all was lost. I searched one more time in walker for service shops and these wonder people came up on Google. As a final attempt I called in tears and told them about the situation and right away they had me bring my car down and fix it. If it wasn't for these awesome men I would be stranded still. :) :) :) :) I have now found my new service shop for my car.
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  • Super friendly. Fixed my truck the same day I bought it into them. AWESOME!
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